Frequently Asked Questions
Who are your tutors and what are their credentials?
We have a deep pool of over 100 tutors, educational specialists and educational therapists. All of our associates have their bachelor’s degree and over 50% have a master’s degree, PhD, or teaching credential. The average age of our associates is 34. Over a third of our educators have been with Hayutin for 3 years to over a decade. All associates are fingerprinted and monitored through our Department of Justice account. They are also closely supervised through consistent contact with directors.
My child needs a tutor. How does the placement process work?
We first conduct an in-person or phone intake to ask you a series of questions about your child, his or her educational support needs, hobbies and interests, and preferred days and times for sessions. Based on our discussion, we reach out to one or more associates who we sense will be a good match for your child. After we pair your child with an educator, we share all relevant contact and background information between you and the associate. Then the tutor will call to make an introduction and confirm the first meeting time. Our office will follow up with you within 24 business hours of that first session to hear your feedback. Assuming the tutor is a match, you will make all future scheduling changes directly with that associate; our office will then check in with you regularly to discuss your child’s progress. Further, we encourage our clients to contact us with any of their questions or concerns. We are always available to you by phone or email.
How many sessions per week are recommended and for how long?
This depends entirely on the specific student’s goals and expectations, number of subjects requiring support, student’s learning profile, family schedule and budget. Please call us to discuss our recommendations for your student. The length of tutoring sessions varies from student to student based on individual needs. Typically students book one or more regular weekly sessions ranging from one to two hours each session.
Does Hayutin & Associates require a minimum number of tutoring sessions?
No. We are here to assist your child as much or as little as your child requires. In order to facilitate that flexibility, our in-home tutoring clients do not commit to purchase a particular number of sessions and you or we may terminate the services at any time.
What happens if my child does not like the tutor she is assigned?
Chemistry between a tutor and student is crucial to a successful tutoring program. While we carefully consider which tutor to pair with your child, we recognize that no tutor is the right match for every student. In the unlikely event that the first tutor is not connecting well with your child, we will gladly make a placement with another member of our team. In those rare cases where we don’t have the right match for a given student, we gladly make a referral to a colleague we know and trust. Ultimately, we want every student to forge a great connection with the right educator.
How will I be billed for your services?
Our billing process is explained in detail in our company guidelines, which can be viewed here. We bill every two weeks for services already rendered. You pay us and we pay our employees. We have a credit card only policy. You will be emailed a copy of your detailed paid invoice as well as your child’s session notes every two weeks.
What are your hours?
Most of our associates are available to you in the afternoons, evenings and weekends. Our office staff is available Monday through Friday between the hours of 9:00 am and 5:00 pm.
What is your cancellation policy?
Barring unforeseeable emergencies, we enforce a strict 24 hour cancellation policy and sessions canceled with less than 24 hours’ notice are billed in full. Last minute scheduling changes should always be directed to your child’s assigned associate, not to office staff.
Are any of your services covered by my insurance?
Please check with your prescribing doctor and insurance provider to learn what, if any, of our services might be covered by your health insurance policy. While some clients have had partial success in claiming some services for educational therapy, in our experience most educational services are not covered, despite diagnoses.
How is my child's progress monitored and how do we communicate?
You are always encouraged to contact your child’s tutor for any direct questions or concerns. Our directors also remain available to you by phone and email to discuss any concerns and make adjustments to academic goals and expectations. Additionally, you will receive biweekly session notes addressing goals and progress via our automated system.
Educational Specialists doing intensive remedial work conduct informal baseline assessments as well as periodic skill checks to monitor progress. Test prep students and their families receive detailed practice exam reports as well as midway progress reports with score goals.
Are you willing to communicate with my child's teachers, school administrators and others?
Absolutely. We welcome and encourage an open dialogue, but only with permission from students and their families.
How do I know if my child needs educational therapy or tutoring?
Please visit the educational therapy page to learn more about this service. We will make the decision as to whether or not your child needs an educational therapist, specialist or tutor based on a variety of factors: learning profile, results from neuropsychological testing, the recommendations of your child’s school administrator, teachers or other members of his or her support team and your child’s specific educational needs. Please call us to discuss your child’s unique situation.
Is home school or independent therapy right for my child?
This is a very personal choice that only you can make. Call us to discuss your child’s situation, learning profile and personality so that we can explore whether an independent study program with us might be right for your family.
Should my child take the SAT or ACT? What is the difference between the two exams?
Please call us to weigh the pros and cons of each test. We also recommend contacting your child’s educational consultant or school counselor. Some students find that they perform better on one test or the other, while many perform similarly on both exams. Both exams are accepted universally by colleges and universities. We offer practice exams to help each family make an informed decision about the best course of action for every student. For more information on the difference between the two exams, refer to this chart prepared by ACT, Inc.
What is the ISEE?
The ISEE is the entrance exam for local independent day schools. We provide one-on-one instruction for the ISEE using our own curriculum. Please visit our ISEE page to learn more.
What is the SSAT?
The SSAT is the entrance exam for most boarding schools in the United States and for a select number of independent day schools in the Los Angeles area. We provide one-on-one test preparation for the SSAT. Please visit our SSAT page to learn more.
What is the HSPT?
The HSPT is the entrance exam for many Catholic independent day schools in the Los Angeles area. We provide one-on-one test preparation for the HSPT. Please visit our HSPT page to learn more.